Dresors Shipping Policy

Thank you for shopping with Dresors. We are committed to delivering your carefully crafted garments to your doorstep efficiently and securely. Please review our shipping policy below for details regarding order processing, delivery times, and rates.

1. Order Processing Time

All orders are processed from our warehouse within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Please note: During new collection launches or peak holiday seasons, processing times may be slightly extended. You will receive a notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard and express shipping options to ensure your Dresors pieces arrive when you need them. Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 5-7 business days (Free on orders over $100)

• Express Shipping: 2-3 business days (Calculated at checkout)

• Delivery delays can occasionally occur due to carrier issues or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this to monitor your package's journey directly on the carrier's website.

4. International Shipping & Customs

Dresors currently offers international shipping to select countries.

• Customs, Duties, and Taxes: Dresors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Damages: Dresors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, and reach out to us so we can assist you.

5. Missing or Lost Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact the carrier directly to file a claim. If you need further assistance, feel free to reach out to our team.

6. Returns & Exchanges

For information regarding returns and exchanges, please refer to our Return Policy. We offer hassle-free returns within 30 days of delivery for unworn items with original tags attached.

7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer care team:

• Email: service@dresors.com

• Response Time: We aim to respond to all inquiries within 24-48 business hours.

Thank you for choosing Dresors. We appreciate your support.